Privacy Policy

The relaxatno5.co.uk website (“our website”, “this website”) is owned and operated by Jessica Beagent (“us”, “we” or “our”). This privacy policy explains how we use the personal information we collect from you when you use this website.

What data do we collect?

If you contact us via the contact form on this website, we will collect and store information about you, including your name, email address and message content.
If you make a booking through this website, we will collect and store information relevant to that booking including your name, email address, address, phone number and treatment requested.
If you complete a COVID-19 Health Assessment form, we collect and store the responses you provide on the form.
As you access our website, we may also collect technical information including your device’s IP address, browser type, operating system and platform

How do we use your data?

We will use the data collected about you in the following ways:

To provide services to you
To process booking or contact enquiries
To comply with legal obligations and public health duties, including sharing relevant COVID-19 Health Assessment data with NHS Test and Trace. Personal information collected on our COVID-19 Health Assessment form will not be used for any purpose other than to comply with NHS Test and Trace guidelines.
To compile aggregated and anonymised statistical data to help us understand and improve how our website is being used

How do we store your data?

This website is hosted on the Wix.com technology platform. When you make contact with us through live chat, the contact form or complete a COVID-19 Health Assessment Form online, some personal information about you will be stored on the Wix platform servers in order to allow us to deal with your enquiry. The Wix Privacy Policy can be viewed here: https://www.wix.com/about/privacy

When you access the bookings page on our website, the personal information you provide with the booking will be shared with and stored by Setmore.com, who provide our booking services. The Setmore.com privacy policy can be viewed here: https://www.setmore.com/privacy

Whilst you are using our website, some usage data is shared with Google in order to help us monitor and improve the user experience. This data however is anonymised and no personal information is shared with Google: you will not receive targeted advertising from third parties based on your usage of our website.

Marketing

If you have elected to be added to our mailing list, we may occasionally send you information about products, services and offers that we think you might like. You can remove yourself from our mailing list at any time, by contacting us at: relaxatno.5@gmail.com

We only use your data to provide the services we advertise on this website; we will not sell, trade, or share information with third party marketing agencies without your consent.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access: You have the right to request a copy of all the personal data we hold on you. We may charge a small fee for this service.
The right to rectification: You have the right to request that we correct any information we have about you that you believe is inaccurate. You also have the right to request that we complete information we have about you that you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
Your right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
Your right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email at: relaxatno.5@gmail.com

Use of cookies

When you use our website, we may place a number of cookies on your device. This is in order to ensure the correct operation of our website and the best user experience for our website visitors.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information about cookies visit: https://www.learn-about-cookies.com

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

Enabling you to conduct a chat conversation with one of our practitioners
Enabling you to book appointments
Collect anonymised demographic information about the usage of our website

How to manage cookies

If you wish, you can set your browser not to accept cookies. This link will guide you through the steps you need to take: https://www.learn-about-cookies.com/how-to-delete-cookies

Note that if you do choose to disable cookies on your browser, you may find that features on our website and other websites may not function correctly as a result.

Privacy policies of other websites

Our website may include links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and will place any updates on to this web page. This privacy policy was last updated on 27 July 2020.

How to contact us:

If you have any questions or concerns about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: relaxatno.5@gmail.com
Or Write to us at: Jessica Beagent, Relax at No.5, 5 Brandize Park, Okehampton EX20 1EQ

How to register a complaint

If you feel that we have not addressed your concern in a satisfactory manner, you have the right to contact the UK Information Commissioner via www.ico.org.uk, or via the helpline telephone number: 0303 123 1113